Overview
Nova Aminos LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use novaaminos.org, how we use it, and the choices you have.
Information We Collect
We collect the following information when you place an order or contact us:
- Order information: name, email address, shipping address, billing address, phone number, and items ordered.
- Payment information: we accept CashApp and Zelle. We do not collect or store credit card numbers, bank account numbers, or payment-app credentials. Payment is sent directly to our CashApp ($novaresearch) or our Zelle business account; we only receive confirmation of payment.
- Communications: the contents of emails or contact-form messages you send us.
- Site usage: standard server logs including IP address, browser type, pages viewed, and timestamps. We use this to maintain site security and improve performance.
- Cookies & analytics: our site uses functional cookies (cart, age-verification confirmation) and analytics cookies. We use Google Analytics (GA4) to understand how visitors use the site; it may set cookies and collect usage data such as pages viewed, device/browser type, and approximate location. We do not use advertising, retargeting, or cross-site tracking pixels. You can disable cookies in your browser, though some site features may stop working.
How We Use Your Information
- To process and ship your orders
- To send order confirmations, payment instructions, shipping notifications, and customer service responses
- To respond to your inquiries
- To comply with legal obligations and prevent fraud
- To improve our website and customer experience
How We Share Your Information
We do not sell, rent, or trade your personal information. We share your information only with:
- Shipping carriers (UPS) to deliver your order
- Service providers who help us operate the website — including hosting, email delivery, and Google Analytics for site-usage measurement — bound by confidentiality or data-processing obligations
- Law enforcement when required by valid legal process
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain order and customer information for as long as necessary to fulfill orders, comply with tax and legal obligations, and resolve disputes. You may request deletion of your account and personal information at any time by emailing support@novaaminos.org, subject to retention requirements imposed by law.
Your Rights
Depending on your state of residence, you may have the right to:
- Request a copy of the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications (if you opted in)
To exercise any of these rights, email support@novaaminos.org.
Children’s Privacy
Our site and products are not directed to anyone under 21 years of age. We do not knowingly collect information from anyone under 21. If you believe we have collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the revised policy.
Contact
Questions about this Privacy Policy? Email support@novaaminos.org.